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Customer Service

Contact Us
Red Cabin Pottery's customer service goal is simple: We are committed to providing our customers total satisfaction, every time, guaranteed! Contact us at or call anytime.

Please feel free contact us anytime with comments or concerns. (877)-540-2643 or info@redcabinpottery.com

Shipping Policy
We make every effort to ship product in a timely fashion.  Once an order is received we process and ship orders within 1-3 business days.  We ship primarily through UPS and make every effort to ensure your order is packaged properly to avoid any damages.  

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
 
To complete your return, we require a receipt or proof of purchase.  
 
Please do not send your purchase back to the manufacturer.
 
We can not accept refunds on items with the follow issues.
Product with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
 
Then contact your credit card company, it may take some time before your refund is officially posted.
 
Next contact your bank. There is often some processing time before a refund is posted.
 
If you've done all of this and you still have not received your refund yet, please contact us at 
Info@redcabinpottery.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged during the shipping process.  If you need to exchange it for the same item, send us an email at Info@redcabinpottery.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will be given to the gift giver.

Shipping Returns
To return your product, you should mail your product to: 103 Baylor Drive, Tyler Texas, 75703
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.